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Firstly I want to say that the surgeon we had for my wife’s Gastric Sleeve was excellent, this review relates to Sanamentum and City Hospital, everything started well, last minute change to our hotel but we were told in plenty of time and the hotel was nice, we were picked up and taken to City Hospital, this was different to the hospital we were supposed to be at, this is more of your 3 star hospital and not the 5 star we had been told we were going to, but no one had bothered to tell us of a change, we only found out as we arrived, I enquired with the translator who told me that the Surgeon picks the hospital and he had lived here a few weeks previous. After her initial tests, we were taken upstairs to our room, we were greeted with a broken bed, stained sheets, stained chair bed, smashed window, broken blinds, broken light covers above the bed,rusty fittings in the bathroom and a toilet seat that was about to come off, I told the translator that I was not happy, he said he would speak to our coordinator. In the end I had to refuse to pay the balance and then push even harder to get anything done about this. We were moved the following day when a room became available, it wasn’t really that much better. If you’re staying with a partner don’t expect a comfy bed. The internal hinges were exposed half way down the mattress on the first one and I cut my knee on it. The nursing staff do not speak English but you can get by with google translate, the translator is there for the business parts at the beginning of your trip and at checkout but not in between. The nursing care was good for the most part, we did have an issue on the last morning with a failed canulation and filling my wife’s arm with fluid, on the final morning whilst being treated for the swelling caused by the fluid, we were informed at 9am that a taxi would arrive at 9.30 to pick us up and go back to the hotel, not much notice for someone who has had surgery a couple of days prior. The Taxi took us to a Pharmacy about 20 mins away, bear in mind there are 2 directly outside the hospital, I was the informed that Inhad to pay another 2500TL for her meds approx £55. At no point was this mentioned, we had already paid for her treatment and as far as I’m aware that is still treatment. We arrived back at the hotel to find there was no room as check in is not until 14.00, after messaging the coordinator and pointing out that if that’s the case why were we discharged so early (keep in mind Sanamentum arrange all this) a room was found. We had prearranged to buy the recommended protein and vitamins, which came with a free shaker, that wasn’t there, I asked the coordinator who was very unhelpful and suggested I should check the boxes, so that never materialised. On check out we had to vacate the room at Midday but weren’t being taken to the Airport until 17.00. When we arrived home I sent an email to complain about the situation, 2 weeks later under the threat of this review I finally received a reply, the usual thanks for the feedback and we will do better, not here’s some of your money back to cover the substandard hospital and meds you didn’t know you had to pay for, they even said they’d messaged my wife a few times to check on her progress, they hadn’t. She received messages only on the morning the decided to reply to the complaint. Everything I have put in this review can be evidenced with messages and photos taken within the hospital. As I have said this does not reflect on the surgeon Dr Gul, although I do suspect that using what must be a cheaper hospital helps his bottom line.
I couldn’t of picked a better company to go ahead with this procedure they literally picked me up on time fed me chatered to all my needs and went above and beyond what I expected if you want to be in safe hands this is place
This review is based on my personal experience following a hair transplant procedure in January 2025.
The hospital’s hygiene standards were deeply concerning. I observed blood stains on the floor and electrical sockets from previous patients, and the equipment showed significant signs of wear and rust in the floor cabinets.
While the doctor was present, the nurses behaved professionally. However, once the doctor left at around 6 p.m., the atmosphere shifted. Nurses were frequently on their phones, taking smoking breaks, and eating. Alarmingly, some even ate while performing my hair implantation, which raised serious concerns about cleanliness and professionalism.
The process felt rushed and unorganized, with the focus seemingly on completing the procedure as quickly as possible. The first translator was excellent, but the second translator, a tall gentleman who assisted during the final stage, appeared uninterested in his role and reluctant to answer questions. As the evening progressed and 9 p.m. approached, the staff seemed agitated and eager to leave, which left me feeling like an inconvenience rather than a valued patient.
Overall, my experience at Sanamentum was disappointing, and I cannot recommend their services.
Had another great experience having my second hair transplant with Sanamentum team. The staff are very kind and made me fell very welcome from day one. All staff at the Hotel Ramada Encore we’re friendly and helpful and food was very nice and so we’re the mini van drivers who transport you to all the locations involved at Sanamentum hair transplant in Instanbul. set up is straight forward from day one and provide advice and support to you throughout the process Definitely recommend Sanamentum for your hair transplant
My primary contact at the clinic was Efe Pehlivan, who maintained consistent communication with me and promptly responded, even during late evenings.
I highly recommend him for his exceptional service and support. Thank you for your assistance.
The service, communication and the professionalism was excellent and it is definitely a clinc that I would recommend. I can say it was deffo money well spent!
Everything was exceptionally well-organized and professionally managed from start to finish. The entire staff was incredibly friendly, supportive, and attentive, making me feel comfortable throughout the process.
A special mention to Ismail and Eef, who were outstanding. They went above and beyond to ensure I felt informed, reassured, and well cared for during every step of the journey. Their professionalism and kindness made a significant difference in my overall experience.
The procedure itself went smoothly, and I felt confident in the expertise of the medical team. The doctor and his team were very professional.
Recently, I underwent a hair transplant at Sanamentum in Istanbul. The procedure lasted seven hours, performed by the doctor with the assistance of two nurses. I experienced no complications, as the operation has become quite routine, and the medical team was excellent in their work. A good service depends not only on the results provided by the doctor but also on the team that oversees and manages the administrative and aftercare aspects, which I believe are very important. For that reason, I want to give a huge shoutout to Efe and Ismail for their amazing support during my hair transplant experience at Sanamentum. They really made a difference!
Efe was super attentive and made sure I understood everything about the procedure. He answered all my questions and helped calm my nerves, which I really appreciated.
Ismail was fantastic too! He was always there, ready to help with anything I needed, and made sure everything went smoothly from start to finish.
Together, they created such a friendly and supportive atmosphere that made the whole experience so much easier.
From the very start to the end everything was well organised, clearing doubts on time and the way the care for the surgery. The transfers, accommodation was on proper time without delays. Everyone who assisted us like Emre Can, Hilal,Ismail,Erdem was fantastic. Thankyou and highly recommended.
Just come back from a hair transplant, coordinator was Efe very helpful, guide was Ishmail he was great really helpful, technicians and doctor were good, hotel great, so far happy with hairline looking forward to seeing results
A very seamless trip to Istanbul for a hair transplant with Sanamentum. The trip was exactly as was explained by the coordinating teams and couldn’t rate Sanamentum highly enough. The hospital was very professional and friendly and did a great job. Efe at Sanamentum was in constant contact which is very helpful and reassuring. The hotel was amazing and very comfortable that make the best Burgers!! Would use Sanamentum again should the need arise.
It is all shambles Was for the hair transplant , they left me with scars , don’t go PLEASE PLEASE
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